At Wave, consulting is at the heart of what we do and who we are. Beginning in the late ’90s, our advising first ethos has allowed us to develop a custom solution for each customer’s specific requirements contrary to a catch-all program. We work hand-in-hand with our customers throughout Norfolk, devoting resources and time so that we have a full understanding of their pain points and desires and can build a custom approach to strategic digital transformation.

Back Office Modernization

The Back Office is the foundation of your business. If your standards have numerous bottlenecks, the resulting loss of productivity will multiply throughout your entire organization. For example, let’s say a business onboards a new customer in minutes but requires a month to onboard a new employee or supplier. That’s a challenge because both your employees' talent and your partner’s products play a crucial role in providing excellent service to the customer. Therefore, if those pieces are not operating accurately, your client is ultimately the one who pays the price. Your Front Office can only be as efficient as your Back Office, and both must be incorporated in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our competence encompasses a full understanding of your business standards as well as the technology that efficiently delivers intelligent information. We ask the right questions and can define the right input to answer questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Planning is the most crucial portion of a migration. Every migration requires a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations should include folder structure, metadata mapping, security, search capabilities, and many other aspects that will allows users to find relevant content. It’s crucial that you take the time to document the problems you are having and what is necessary to move forward.

 
 
 

Intelligent Information Management

It is widely accepted that the modern company requires several sources to collect information whether it’s a ERP, CRM, HCM, or ECM. Regardless of which tool you’re using, it holds important business information and content that is imperative to the success of your business. Both businesses and their customers need information from multiple sources to complete tasks, and this adds additional complexity if that data is not easily attainable. The legacy route was to combine input into a central location but this route is not viable forever as one tool can’t maintain everything, particularly in some SMBs and enterprise businesses.